1. Introduction

Welcome to Marine Explorer (“we”, “our”, or “us”). These Terms and Conditions govern your use of marineexplorershop.com and all purchases made through our website. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

Marine Explorer specialises in providing professional diving equipment and accessories to enthusiasts worldwide, excluding certain Asian countries and remote locations.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use of your account

2.2 Prohibited Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Submit false or misleading information
  • Interfere with the proper functioning of our website

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe our professional diving equipment including:

  • Accessories and parts
  • BCD jackets
  • Diving bags and dry boxes
  • Diving components and consoles
  • Safety equipment (buoys, compasses)
  • Protective covers and cases

All products are intended for professional diving use. Colours may vary slightly due to monitor settings.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Safety Notice

Diving equipment must be used by trained professionals. Marine Explorer is not responsible for improper use of products.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive:

  • Order confirmation via email
  • Shipping notification with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

4.3 Pricing and Taxes

All prices are in GBP (£). Customers are responsible for any customs duties or import taxes.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

We currently cannot ship to certain Asian countries and remote locations.

5.2 Delivery Times

Delivery estimates are provided by carriers and may vary due to customs processing. Marine Explorer is not responsible for delays beyond our control.

5.3 Receipt of Goods

Please inspect deliveries immediately. Report any damage or discrepancies within 48 hours.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are unused and in original condition
  • All tags and protective coverings are intact
  • Original packaging is included
  • Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Personalized or custom-made diving equipment
  • Opened or used components and accessories
  • Items marked as “final sale”

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include “Return Request” and your order number in the subject
  3. Wait for return authorization and instructions
  4. Ship items to our Nottingham facility using a trackable method

6.4 Refunds

Refunds will be issued to your original payment method within 5-7 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Marine Explorer and protected by intellectual property laws. Unauthorised use is prohibited.

8. Liability Limitations

8.1 Product Use

Marine Explorer is not liable for:

  • Injuries resulting from improper use of diving equipment
  • Damage caused by unauthorised modifications to products
  • Consequential damages from product use

8.2 Website Use

We strive to maintain accurate information but do not warrant that our website will be error-free or uninterrupted.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of Nottingham, UK.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website constitutes acceptance of any changes.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

Marine Explorer
33 Trinity Square, Burton St
Nottingham, GB NG6I 4EE
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT