Privacy Policy

At Marine Explorer (“we”, “us”, or “our”), operating at www.marineexplorershop.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our professional diving equipment and accessories.

1. Information We Collect

We collect the following types of information to provide and improve our services to professional divers and diving enthusiasts:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you make a purchase of diving equipment such as BCD jackets, accessories, or components.
• Transaction Information: Details about products you purchase (including backpacks, bags, dry boxes, and specialist equipment), payment method (Visa, MasterCard, JCB, PayPal), and order history.
• Technical Information: IP address, browser type, operating system, and device information to ensure our site functions properly for all international customers.
• Usage Data: Information about how you navigate our site, including pages visited, time spent, and items viewed, particularly for our diving accessories and equipment categories.
• Communication Data: Records of your communications with our customer service team regarding orders, returns, or product inquiries.

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders for professional diving equipment with secure payment processing
• Provide customer support for your diving gear purchases
• Improve our website and product offerings based on the needs of professional divers
• Prevent fraud and enhance the security of transactions for high-value items like BCD jackets and dive computers
• Comply with legal obligations related to international shipping (excluding some remote areas)
• Send service-related communications about your orders or account

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To complete transactions using Visa, MasterCard, JCB, or PayPal with their respective security protections
• Shipping Providers: To deliver your diving equipment to your location (excluding some remote areas)
• Service Providers: Companies that help us operate our business, such as website hosting and IT services, under strict confidentiality agreements
• Legal Authorities: When required by law or to protect our rights and the safety of our customers

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures to protect your diving equipment purchase data:

• All payment transactions are protected by industry-standard 256-bit SSL encryption
• We never store full credit card details on our servers
• Data is stored on secure servers with restricted access
• We retain personal information only as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights

As a valued customer of Marine Explorer, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, subject to legal requirements
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences when browsing our diving equipment categories
• Analyze site traffic to improve the shopping experience for professional divers
• Provide secure checkout processes for purchasing accessories and parts

You can control cookies through your browser settings, but this may affect certain website features.

7. International Data Transfers

As we serve an international community of divers (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of significant changes through our website or email.