At Marine Explorer, we understand that when you’re preparing for your next underwater adventure, timely delivery of your diving equipment is crucial. That’s why we’ve established reliable global shipping solutions to get your professional diving gear to you as efficiently as possible.
Quick Summary: All orders are processed within 1-2 business days. We offer two shipping methods to suit your needs – fast standard shipping with DHL/FedEx (10-15 days) or free shipping via EMS for orders over £50 (15-25 days).
Our Shipping Options
1. Standard Shipping
For divers who need their equipment promptly, we recommend our standard shipping service:
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Cost: £12.95 (regardless of order value)
- Tracking: Full tracking provided
- Ideal for: Time-sensitive orders or when you need to track your package closely
2. Free Shipping
For budget-conscious divers who can wait a little longer for their gear:
- Carrier: EMS (Express Mail Service)
- Delivery Time: 15-25 business days after dispatch
- Cost: FREE for orders over £50
- Tracking: Basic tracking available
- Ideal for: Non-urgent orders or bulk purchases of accessories and parts
Delivery Time Estimates by Region
| Region | Standard Shipping | Free Shipping |
|---|---|---|
| Europe | 7-12 business days | 12-20 business days |
| North America | 10-15 business days | 15-22 business days |
| Australia/NZ | 12-16 business days | 18-25 business days |
| Other Regions* | 12-18 business days | 20-28 business days |
*Excluding some remote areas in Asia and other locations. Contact us at [email protected] to check availability for your specific location.
Order Processing
All orders are processed within 1-2 business days at our Nottingham headquarters (33 Trinity Square, Burton St, Nottingham, GB NG6I 4EE). During peak seasons, processing may occasionally take up to 3 business days.
You’ll receive email confirmation when:
- Your order is received
- Your order is processed and dispatched
- Your shipment is on its way (with tracking information)
Important Delivery Information
As a specialist provider of professional diving equipment, we want to ensure your gear arrives in perfect condition:
Signature Required: All deliveries require a signature to ensure your valuable diving equipment is received securely.
Customs Fees: International customers may be subject to import duties or taxes. These are the responsibility of the recipient and are not included in our shipping charges.
Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment at additional cost.
Returns & Exchanges
We stand behind all our professional diving equipment with a 15-day return policy from the date of delivery. Please see our Returns Policy for full details.
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